Did you know that a customer is 10X more likely to leave a negative review comment somewhere online than a satisfied company. If you aren’t proactively protecting your reputation online, you risk losing out on potential customers.

The majority of customers research the companies/products they are interested in buying. This process starts by gathering a few companies through Google search. They will typically click on a few results and then narrow it down to a few choices. From there they will investigate each choice farther. What do you think would happen if, when they research your company, they find a nasty negative review from a site like Yelp, ripoff report, or angieslist? In all likelihood the customer will remove you from consideration, and you will lose their potential business.

Obviously, a customer does have a right to voice their displeasure, and hopefully you do everything to resolve such issues as they arise. Maybe their claims are valid, and maybe not. Maybe you resolved the issue and they removed the negative review, but maybe they didn’t. Either way, that nasty review, by its mere presence are hurting your bottom line, and you may not even realize it. A simple test to see how your reputation is online, is to simply Google your business name and see what comes up.

If you find your business is in need of a Grand Rapids reputation management expert, be sure to give us a call today at 248-763-9518.